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Practice Support Services
The College’s role is to protect public health by licensing and regulating pharmacy professionals and the pharmacies where they practice. The College is responsible for setting the standards for pharmacy practice through the development of bylaws, professional practice policies and a code of ethics. College staff work to ensure that registrants have the resources and support to provide safe and effective pharmacy care.
If a pharmacy registrant or other stakeholder has questions related to the application of legislation or pharmacy practice standards, the College offers practice support services to assist with email and phone inquiries.
How to Contact Practice Support
The practice support line is operated by the College’s team of Compliance Officers who are all registered pharmacy professionals. Inquiries can be submitted by phone or email and a Compliance Officer will respond within 1 business day.
Practice Support HoursMonday to Friday (except for office closures) from 8:30am-4:30pm Contact InformationSending questions by email is the preferred method of contact for the College Email: [email protected] Phone: 604.733.2440 (callers will be prompted to leave a voicemail) *The phone line should be used for any inquiries that are immediate or pressing. Any inquiries that do not require an immediate response should be submitted through the practice support email. |
HOW WE CAN HELP
The College’s practice support team can help provide clarity on the application of our bylaws, policies and code of ethics to a registrant’s pharmacy practice. This service is intended to provide support by referring to the governing legislation and the code of ethics to help guide pharmacy practice and decision-making that is consistent with the provision of safe and ethical pharmacy care.
However, due to the complexity and uniqueness of each situation, registrants are responsible for making the final decisions in their practice, after taking into consideration the specifics of their situation and the information provided by the practice support team. The College cannot provide direct advice with respect to practice decisions or ethical dilemmas.
As practice regulators, it is outside of the College’s jurisdiction to provide clinical consultation, business advice, legal opinion or information regarding the billing and payment of medications.
A collection of practice support’s frequently asked questions are available on our website and are examples of the types of questions that the practice support team can help with.
CPBC’S ETHICAL DECISION-MAKING RESOURCE
In addition to the information provided by the practice support team, the College also provides a guidance document for ethical decision-making to help support registrants through their decision-making process.
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OTHER RESOURCES
Inquiries regarding clinical decisions, PharmaNet data corrections or billing and payment of pharmacy services should be directed to the appropriate organization. Other resources that registrants may find helpful include: