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According to the Health Professions Act Bylaws Schedule F, pharmacy professionals must:
- Disclose the incident to the client or client's agent in accordance with a client-centered approach appropriate to the client's needs
- Follow up with the client or client's agent to monitor for effects of the incident as appropriate
- Share information about the incident and follow-up plan with other health professionals involved in the client's circle of care as appropriate
- Communicate improvements with the client or client's agent about how the pharmacy will improve and share learnings to prevent recurrence, when appropriate
Pharmacy managers should ensure their policies and procedures provide clear guidance to staff about how to approach disclosure conversations effectively.