Transition of PharmaNet FanOuts

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Transition of PharmaNet FanOuts

As of October 23, 2017, the Ministry of Health will assume responsibility for issuing all PharmaNet FanOuts.

To ensure that only critical information is being delivered by FanOut, the scope of FanOut messages will be limited to lost or stolen prescription pads and PharmaNet outages.
To report a lost or stolen prescription pad or duplicate prescription pad for FanOut, a registrant will:

  • Phone PharmaNet Support Services at 1-844-660-3200
  • Provide the following information:
    • Prescriber’s name
    • Prescriber’s location
    • Prescriber’s license number
    • Folio numbers involved
    • Contact Information
  • Provide additional information as required

The PharmaNet Support Services phone line is answered during standard work hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.); prescribers may leave a voicemail message at any time with the information outlined above. Within one business day, PharmaNet Support Services will issue a FanOut to pharmacies in the relevant geographic area.
Reporting of a lost or stolen prescription pad must be done by a registrant of the College of Physicians and Surgeons of BC, the College of Dental Surgeons of BC, the College of Registered Nurses of BC, or the College of Pharmacists of BC.
FanOuts will only be sent in the event of lost or stolen prescriptions pads and PharmaNet outages. Other professional practice incidents and issues (like forgery) will no longer be communicated via fan-out.Critical information about issues other than lost or stolen prescription pads may be reviewed for FanOut by PharmaNet Support Services on a case-by-case basis.

The following issues will not be communicated via FanOut, except in exceptional circumstances:

  • Prescription forgeries
  • Pharmacy robberies
  • Persons impersonating health care providers or insurers seeking personal information
  • Multi-doctoring
  • Prescribers cancelling prescriptions
  • Lost prescriptions
  • Tracking missing persons or persons of interest in criminal investigations

Additional information on FanOuts available from the Ministry of Health.

Oct 19, 2017