Patient FAQ

Can the pharmacist refuse to sell Tylenol #1 (acetaminophen, caffeine, codeine) to a patient?

Depending on the reason, pharmacists can refuse to sell Tylenol #1. Health Canada forbids the sale of low-dose codeine products if the pharmacist has reasonable grounds to believe that it is not being used for recognized medical or dental purposes. The pharmacist has an obligation to resolve any drug therapy problems when selling any Schedule II medications.

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Can all refills be combined when filling a prescription? For example, if the prescription is written 90 tablets + 3 refills, can all 360 tablets be dispensed at once?

Pharmacists may reduce the dispensing quantity in some cases, but they are expected to dispense the prescription as written by the practitioner. Otherwise, pharmacists must consult with the prescriber before adjusting quantities to be dispensed.

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A family member of a deceased patient is asking for records related to prescriptions. Are pharmacy professionals allowed to release this information?

Pharmacy professionals must release personal health information if requested to do so by a person who is legally authorized, in writing, such as an executor of the estate. 

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Can pharmacists administer drugs or perform pharmacist/patient consultations from a remote location?

Pharmacy professionals may administer medications or provide consultations from any location where security, privacy and confidentiality can be maintained. They must make sure that proper conditions and equipment needs are met when providing these services (e.g. anaphylaxis kits). Please note that the storage of drugs and personal health information outside licensed pharmacy premises is restricted under the PODSA bylaws.

Are registered pharmacy technicians and pharmacists still required to comply with legislated requirements and their professional obligations, even if they are not working as a pharmacy technician or pharmacist?

Pharmacy technicians and pharmacists registered with the College are health professionals under the Health Professions Act and must uphold legislative requirements and professional obligations at all times.

Why does my morphine prescription need to be written on a duplicate/triplicate prescription form?

There are specific classes of drugs under the Controlled Prescription Program (including narcotics) which have the potential for inappropriate use. These drugs must be written on a Controlled Prescription Program form for tracking purposes to reduce the potential for inappropriate prescribing and to prevent forgeries.

Sometimes my pharmacist phones my doctor with some questions. Why do they need to bother the doctor?

Your pharmacist’s main responsibility is to find, fix and prevent drug related problems. Many medications can be used for more than one medical condition. In order to ensure that your medications are appropriate for you and that you will get the most benefit from them, your pharmacist has to understand why you are taking the medications. Sometimes they need to contact your doctor to confirm the reason the medication has been prescribed, or they may have some suggestions on a different medication or a different dosage that might work better for you.

Why does the pharmacist ask me questions about my medical conditions? Do they really need to know that?

Your pharmacist’s main responsibility is to find, fix and prevent drug related problems. Many medications can be used for more than one medical condition. In order to ensure that your medications are appropriate for you and that you will get the most benefit from them, your pharmacist has to understand why you are taking the medications.

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