Board Highlights - April 30, 2021

Board Highlights - April 30, 2021

Topics include the Pharmacists in Primary Care Network Program update, Excellence Canada Gold update, and Registrar Search Committee.

How to Watch

Along with organizations across Canada, College staff and Board members have been doing our part to reduce the spread of COVID-19 by working remotely. As such, this month’s Board meeting was conducted virtually, via video conference.

A recording of the April Board Meeting is available here:

Quick Links


On behalf of the College of Pharmacists of BC, Board Chair Claire Ishoy, acknowledged and thanked the Sylix Okanagan people on whose unceded traditional territories she chaired the April 30, 2021 meeting. With Board members meeting virtually in different locations across BC, Chair Ishoy also acknowledged that Indigenous Peoples are the traditional stewards of the lands and waters from which each member attended the meeting from. 

To the Indigenous peoples of this place we now call British Columbia: We turn our minds to you and to your ancestors. You have kept your unceded homelands strong. We are grateful to live and work here.

Excellence Canada Gold Update


The College’s Chief Operating Officer, Mary O’Callaghan, provided the Board with an update on the College’s progress toward achieving Excellence Canada’s Excellence, Innovation and Wellness Standard.

The Excellence, Innovation and Wellness® Standard is an integrated quality-based management system, based on a holistic strategic framework that ensures organizations achieve the best possible outcomes across all business drivers, including: Leadership, Planning, Customers, People and Processes. Each standard has four levels of certification (Bronze, Silver, Gold, Platinum), comprised of requirements that facilitate progressive implementation.

The College is committed to continuing to pursue organizational excellence as part of how to ensure we  continue to be a modern, relevant and progressive organization, which is able to continue to fulfill its duty to protect the public within an ever-changing provincial health landscape. In November 5, 2019, the College received its Canada Award for Excellence – Silver Certification in the Excellence, Innovation and Wellness® category. Since then, the College has been working towards achieving the Gold Certification in Excellence, Innovation and Wellness Standard Gold Certification.

The key outcomes of the Gold Certification are:

  • Positive achievements in meeting and exceeding strategic goals.
  • An organization-wide focus on excellence, innovation and wellness issues.
  • Positive results are being achieved across all drivers, across all areas / departments of the organization.
  • Widespread quantifiable improvement as a result of moving from reactive to proactive approaches and practices.

Work towards the Gold Certification includes a gap analysis to assess where the College fits against the standard for Gold Certification, development of an action plan, and activities planned for the coming months leading up to the August verification.

Registrar Search Committee

Bob Nakagawa, Registrar/CEO of the College has indicated that he will be retiring in the Fall of 2021. As such, the Board approved the establishment of a Registrar/CEO search committee to oversee the process of recruitment and selection of a suitable candidate. This committee will provide a recommendation to the Board for a new Registrar/CEO.

The Board appointed the following Board members to the Registrar Search Committee:

  • Board Chair, Claire Ishoy
  • Board Vice-Chair, Steven Hopp
  • Board Member, Andrea Silver
  • Public Board Member, Katie Skelton
  • Public Board Member, Justin Thind
Pharmacists in Primary Care Network Program Update

Dr. Peter J. Zed, Professor and Associate Dean of Practice Innovation in UBC’s Faculty of Pharmaceutical Sciences and Barbara Gobis, Director of the UBC Pharmacists Clinic, presented the Board with an update on the Pharmacists in Primary Care Network Program.

The Pharmacists in Primary Care Network Program will see 50 primary care clinical pharmacists (PCCPs) embedded within primary care networks (PCNs) throughout BC. The first 20 PCCPs will be hired and onboarded by September 2021; onboarding for the remaining 30 will begin in October 2021.

As part of the care team, PCCPs will work directly in the on-going care of patients with complex conditions to prevent and resolve medication-related problems, educate the patient about their medications, and help remove barriers to patients in following prescription advice.

The program is being led by UBC’s Faculty of Pharmaceutical Sciences who, for the past six years, have been developing a model of delivering pharmaceutical care to patients in primary care at the UBC Pharmacists Clinic. The Ministry has contracted UBC for three years to use their experience to integrate, train and support the 50 pharmacists into team-based primary care and conduct an evaluation of the impact on patient care and the health care system. At the end of the three years, UBC will transition the program to another entity to manage.

Committee Member Appointments

The Board approved the committee appointments proposed by the Governance Committee and discussed ideas for future improvements to the Terms of Reference and committee member recruitment and appointment process.