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Pharmacy Managers – How to Schedule Practice Reviews
Pharmacy Managers – How to Schedule Practice Reviews
There are two components to the Practice Review Program: the Pharmacy Review and the Pharmacy Professionals Review.
Pharmacy Managers assist in the delivery of both parts of the practice reviews by completing the Pharmacy Pre-Review, scheduling the Pharmacy Review, and scheduling staff for their individual Pharmacy Professionals Reviews.
The following information is intended to assist Pharmacy Managers in scheduling Practice Reviews and ensuring you have completed all the preliminary requirements.
Role of the Pharmacy Manager during a Practice Review
As a Pharmacy Manager, when your pharmacy is selected for a Practice Review, you need to:
- Review Practice Review Program information on the College website bcpharmacists.org/prp
- Confirm availability of your pharmacy and licensees (if selected) for your review dates
- Update staff roster in the College’s eServices Pharmacy Portal (if needed)
- Request all licensees to update their College eServices profiles
- Complete the Pharmacy Pre-Review (link provided in PRP selection email)
- Schedule your selected licensees for their Pharmacy Professionals Reviews by filling out the attached scheduling template
- Be on-site at the start and end of the Pharmacy Review
- Print and post the Practice Reviews in Progress poster to keep staff informed (optional)
Notification of a Practice Review
Pharmacy Managers will receive email notification of their upcoming review in advance of the scheduled start date.
Pharmacy Managers must confirm their availability for the date range provided or address any scheduling conflicts by responding to [email protected].
How to Complete a Pharmacy Pre-Review
The Pharmacy Pre-Review is an important step in the practice review process. It assists you, as the pharmacy manager, to prepare for the Pharmacy Review by self-assessing your own practice setting against the College’s Bylaws and Practice Standards. You can identify and correct (if possible) any areas of non-compliance prior to your on-site Pharmacy Review.
When on-site, Compliance Officers will use the same review questions as the pre-review, so there are no surprises. If there has been a change in requirements between the pre-review and the Pharmacy Review, the pharmacy will be reviewed using the current standards.
You will need approximately 2 hours to complete the Pharmacy Pre-Review.
During your on-site Pharmacy Review, discuss any areas of non-compliance identified in the pre-review and the corrective changes you have made with your Compliance Officer.
Scheduling Practice Reviews
After completing the Pharmacy Pre-Review, the College will contact the Pharmacy Manager via email to confirm the exact review date(s).
Once the Practice Review dates are confirmed, Pharmacy Managers need to:
- Schedule all selected licensees for a Pharmacy Professionals Review via returning the scheduling template to [email protected] (if applicable)
Pharmacy Reviews
Time Requirements
- Schedule 1 to 2 days depending on the services provided (this will be confirmed by the College).
Personnel Requirements
- Pharmacy Managers should be available to accompany the Compliance Officer during the pharmacy review.
Pharmacy Professionals Reviews (If applicable)
Time Requirements
- Most reviews will be conducted virtually through Microsoft Teams and take approximately 1.5 to 2 hours
- Licensees will be required to submit prescription/order examples to demonstrate compliance with each focus area through the Case Submission Module. Instructions sent via selection email
- Pharmacy professionals on vacation or sick leave during the review period will be contacted and reviewed at a later date.
- Contact the College if any of your staff members require alternative scheduling arrangements.
Personnel Exemptions
- Pharmacy Professionals not engaged in patient care, such as those working solely in support, academic, administrative, IT, or buyer/purchaser roles are exempt from the Pharmacy Professionals Review.
Personnel Requirements
Pharmacy Managers must schedule selected Pharmacy Professionals Reviews for licensed Pharmacists and Pharmacy Technicians employed by and practising in the licensed pharmacy, where at least one of the following Pharmacy Professionals Review focus areas applies to their job description:
- Patient Identification Verification
- Profile Check
- Counselling
- Product Distribution
- Documentation
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Pharmacist Focus Areas
See the questions for these four focus areas in the sample Hospital Pharmacist review form. |
Pharmacy Technicians Focus Areas
See the questions for these four focus areas in the sample Hospital Pharmacy Technician Review Form review form. |
Methods of Assessment
Most pharmacy professionals will be reviewed virtually via Microsoft Teams.
Information on the virtual Practice Review Program and checklist are available on the selection email sent to those licensees selected for Reviews.
Selected Licensees must complete the following 1 week prior to the review date:
- submit prescription / order examples to demonstrate compliance with each focus area through the Case Submission Module
- collect examples of your work that are relevant to the focus areas for submission and discussion with your Compliance Officer during the virtual Practice Review
- prescription/order examples are only to be shared through the secure Case Submission Module and must not be removed from the pharmacy
- instructions are available in the module by clicking the “Help” button, FAQ’s are also available
The Microsoft Teams for Virtual Reviews Tutorial is available here. It is recommended to use the Google Chrome Web Browser if using a desktop / laptop computer.
To ensure all pharmacy professionals receive a comprehensive review there are three different methods of assessment that may be used to assess if an individual is meeting the College Bylaws and Practice Standards.
Practice Review Methods of Assessment
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Observe (action)
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Recall (case)
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Describe (process)
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