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Eyhh Slaxin (Good Medicine) Line
Eyhh Slaxin (Good Medicine) Line
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This phone line is for Indigenous individuals only. Non-Indigenous callers will be referred to CPBC’s standard intake channels. |
Phone number and hours
Live hours:
Calls are answered live during these hours. If you call outside of these times or if we are on the line with another party, you may leave a voicemail and a member of our team will return your call within one business day. |
The Eyhh Slaxin (Good Medicine) Line is a dedicated phone line for Indigenous individuals to speak directly with CPBC to share their concerns about pharmacy care experiences in British Columbia. The direct line was created because Indigenous Peoples continue to experience disproportionate levels of racism, discrimination and harm within the pharmacies we regulate and the healthcare system as a whole.
The name Eyhh Slaxin, meaning Good Medicine, reflects the intention behind this work: to approach concerns with respect, care, and responsibility, particularly when people are sharing difficult, sensitive, or vulnerable experiences.
Guided by CPBC’s Indigenous Advisory Circle, this phone line was created as part of CPBC’s broader work to decolonize its complaints and investigations processes. It reflects an ongoing commitment to cultural safety, cultural humility, and anti-racism, and represents one way that CPBC is working to reduce barriers and create more supportive pathways for Indigenous individuals or their representative to raise concerns about the care they have received.
This phone line offers Indigenous individuals a different place to begin — one that centres on connection, respect, and choice.
Who this phone line is for
This phone line is for Indigenous individuals only, including First Nations, Inuit, and Métis peoples, as well as individuals calling on behalf of an Indigenous family member, friend, or client.
The line was created specifically in response to guidance from Indigenous partners and is intended to support Indigenous people in sharing concerns about the pharmacy care they’ve received.
For that reason, it is not available to non-Indigenous concerned parties.
If you are not Indigenous, or if your concern does not involve an Indigenous person, you will be asked to use CPBC’s standard intake process. Our team will help direct you to the appropriate place.
What happens when you connect with us
When you contact the Eyhh Slaxin (Good Medicine) Line during scheduled hours, you will have the opportunity to speak directly with member of CPBC’s team.
The purpose of this conversation is for us to listen, understand, and gather initial information about your concern in a way that respects your experience, and what you feel ready to share. You are not expected to tell your whole story at once, and you can decide what feels right to share during that conversation.
What you share helps shape how CPBC approaches the concern moving forward.
After the initial conversation, CPBC works with Indigenous individuals to determine the appropriate next steps.
Throughout our concerns process, please know that additional considerations are in place to support cultural safety and care for Indigenous clients, particularly when sharing difficult, sensitive, or vulnerable experiences, including:
- A person-centred approach that focuses on what matters most to you
- Opportunities, where possible, to choose how you would like to communicate as the process continues (e.g. by phone, video, in writing, or in person)
- The option to involve a support person or representative or to speak with an Indigenous CPBC staff member
- Steps to reduce the need to repeatedly recount harmful experiences, where appropriate
This phone line is intended to create a more supportive and respectful beginning. While concerns are not resolved during the call, the way they are received, understood, and carried forward is informed by this initial connection.
Indigenous individuals may also choose to contact CPBC through other intake options. Regardless of how a concern is shared, CPBC is committed to approaching concerns raised by Indigenous people with care, attention, and cultural safety and humility.
How this phone line is different from CPBC’s standard intake
CPBC offers several ways for people to contact us about concerns, including voicemail and written submissions.
This phone line exists alongside those options and was created specifically in response to what Indigenous partners have shared about the importance of live connection, relationship, and flexibility when concerns are first brought forward.
For Indigenous individuals, beginning with a live conversation can help ensure concerns are received with appropriate context and care from the outset. The steps that follow are guided by what is shared during that conversation and by ongoing attention to cultural safety and humility throughout the process.
Need immediate support?
CPBC is not a crisis service. If you are in immediate distress or feel unsafe, please seek support right away.
You can contact the KUU-US Crisis Line Society at 1-800-588-8717 for confidential, urgent assistance.