The PharmaNet system contains many security features to prevent unauthorized access to your Patient Record. However, if you still have concerns about security, you may attach a confidential KEYWORD, of your choice, to your Patient Record.
A KEYWORD is a security feature that "locks" your PharmaNet Patient Record and limits access to only those with whom you have shared your KEYWORD. The KEYWORD may be stored on the local pharmacy computer with your consent.
You must present Positive Identification to your pharmacist before you may attach, change, or delete your KEYWORD:
Positive identification is:
- Viewing one piece of primary identification, for example:
- Drivers License
- Provincial Identity card issued by the Province of BC
- Police Identity Card issued by RCMP or Municipality
- Certificate of Indian Status Card
- OR Viewing two pieces of secondary identification, for example:
- Care Card issued by the Province of BC
- Birth Certificate
- Canadian Citizenship Card
- Landed Immigrant Status papers
- Naturalization Certificate
- Marriage Certificate
- Change of Name Certificate
- Identification or Discharge Certificate from External Affairs Canada or Canadian Armed Forces
- Consular Identity Card
- OR Knowing the patient personally for two or more years
If your Patient Record has a KEYWORD and you have not consented to it being stored on the local pharmacy computer system, you must provide the KEYWORD to your pharmacist:
- each time you bring a prescription to the pharmacy
- each time your physician phones your prescription to your pharmacist
- each time you request a refill of your prescription
- each time you request information about your prescriptions (e.g. allergies recorded, number of refills remaining, prescription costs, etc.)
- each time a physician requests information from your Patient Record on your behalf, even in the case of an emergency.
You will also have to provide your KEYWORD in an Emergency Department or to your private physician. In the case of an emergency where you are unable to provide you KEYWORD, the Emergency Department physician can contact the PharmaNet Help Desk 24 hours per day and request that your KEYWORD be removed.
If you forget or are unable to provide your KEYWORD, your pharmacist cannot process your prescription or provide other pharmacy activities on your behalf.
If you forget your KEYWORD:
- Your pharmacist can call the PharmaNet Help Desk. The PharmaNet Help Desk will then delete your KEYWORD and permit the pharmacist to access your Patient Record.
- You must provide Positive Identification to the pharmacist before he/she can contact the Help Desk on your behalf.
- If you have security concerns, you may attach a new KEYWORD to your Patient Record after your prescription is filled.
REMEMBER: this process may delay your prescription service.
You may change your KEYWORD only once in any 24-hour period.