Have you seen our new suite of complaints resources?

It is important for members of the public to know how make a complaint if they encounter a pharmacy practice issue and to understand how the College’s complaints process works.

Complaints investigations play an important role in the College’s efforts to protect public safety. Under the Health Professions Act, the College has the authority to investigate complaints received about the conduct or competence of registered pharmacists and pharmacy technicians. Each complaint is reviewed to determine the best approach to resolve the issue and to protect patient safety.

To increase the transparency and awareness of the complaints process, the College has developed a suite of new resources. Information on topics such as what can and cannot be investigated, the role of the Inquiry and Discipline Committees, how to submit a complaint, and what happens once a complaint has been received is now more accessible on the College’s website. A new video also provides an easy-to-understand outline of the complaints process.